Ekara by IP-Label IVR Testing & Voice Monitoring
Proactively test your IVR systems, call centers, and VoIP infrastructure with synthetic robots. Detect call failures, measure voice quality (MOS), and resolve issues before they impact customers.
Voice Application Monitoring
End-to-end visibility on IVR performance, call quality & user experience.
Availability
Is every call getting through?
Call Setup (PDD)
Post-dial delay monitoring
MOS Score
Voice quality measurement
Explore Real User Monitoring or Synthetic Monitoring.
Definition & Scope
IVR testing is the process of proactively validating that your Interactive Voice Response systems, call centers, and VoIP infrastructure work correctly—before your customers encounter problems.
For any business that relies on voice services—from contact centers and IVR systems to VoIP call apps—the same critical questions arise:
IVR testing tools use automated robots to proactively test your voice services 24/7. These robots simulate real user interactions—dialing numbers, navigating menus, entering DTMF tones, and even speaking—to validate your entire voice infrastructure before customers are affected.
This approach, called synthetic voice monitoring, provides objective, real-time data on performance and user experience that human-based testing simply cannot match.
Ready to see how Ekara tests your voice infrastructure?
See how it worksHow It Works
Instead of relying on human feedback, Ekara uses robots that mimic real-life user interactions. These robots run automated test scenarios on actual phone equipment, 24/7.
A synthetic robot dials your IVR number from real phone equipment—landline, mobile, or softphone—exactly like a customer would.
The robot listens to prompts, enters DTMF sequences (dial tones), and can even send synthesized speech messages to test voice recognition.
Robots test both caller and receiver audio experience simultaneously, providing comprehensive insights into voice quality from both perspectives.
Every test captures objective data: availability, call setup time (PDD), MOS scores, garbled messages, dropped calls—all in real-time dashboards.
Is the call connecting? Track success rates across all your voice services 24/7.
Measure post-dial delay—how long users wait before the call connects.
Mean Opinion Score quantifies voice quality on a 1-5 scale—objective, comparable data.
Detect garbled audio, dropped calls, and interruptions before they frustrate customers.
From analog to 5G—Ekara tests across any communication network
See real-world examples of IVR testing in action
View use casesWhy Ekara
Unlike synthetic tools that simulate calls in software, Ekara tests your voice services on real phone equipment, exactly like your customers experience them.
Test both caller and receiver audio quality simultaneously. Ekara measures MOS scores from both perspectives.
Don't wait for customer complaints. Ekara runs automated IVR tests around the clock.
Get objective, comparable data with metrics recognized across the telecom industry.
Beyond simple dial tests, Ekara navigates complex IVR trees with DTMF and speech.
Test from any network your customers use. Deploy robots across geographies and carriers.
Generate objective reports that hold VoIP providers and carriers accountable.
Get a personalized demo and discover how real-device IVR monitoring can transform your voice quality assurance.
For any business that relies on voice services—from contact centers and IVR systems to VoIP call apps—the same questions always arise:
Ekara provides the answers. Our solution helps you pinpoint if a problem exists, what the issue is, and where it’s located, so you can resolve it quickly and ensure a consistently high-quality experience for your customers.
To ensure your voice services are always performing optimally, Ekara offers synthetic monitoring (STM), the most advanced method for ensuring the quality of your business telephony, IVR systems, and call centers. This approach uses automated robots to proactively test your voice services, providing you with real-time, objective data on performance and user experience.
Ekara’s synthetic monitoring is versatile and can be used for a wide range of voice applications, including:
Ekara’s robots can perform both short and long calls to collect a variety of metrics. These measurements are used to calculate key indicators that represent both technical performance and user experience. You can monitor critical metrics such as:
With synthetic monitoring, you gain an accurate, real-time view of your voice application’s quality across any communication network, from analog to 5G and beyond. This proactive approach allows you to identify and resolve issues before they affect your customers.
Business Impact
Beyond technical metrics, synthetic voice testing delivers measurable business outcomes: fewer abandoned calls, faster resolution, and leaner operations.
Proactive detection of IVR failures and long wait times prevents customers from hanging up.
When IVR menus work correctly, customers navigate to the right department faster.
Automated robots replace tedious manual call testing. Ops teams focus on strategy.
Detect outages in minutes instead of hours. 24/7 monitoring catches issues early.
How much could you save by reducing abandoned calls and automating IVR testing? Let's build a custom ROI analysis.
