ip-label is now officially part of ITRS. Read the press release.

ip-label is now officially part of ITRS. Read the press release.

Ekara, The eyes of your users.

Your digital experience, always under control.

We combine real-user monitoring, end-to-end test automation, and AI-driven analysis to detect real incidents in real time and cut through the noise. With a unified view of your digital journeys, your teams can finally deliver fast, reliable, and seamless experiences at every moment.

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25

countries all over the world

400

Customers worldwide

10 Billion

Data analyzed per day

ISO 9001

certification

A complete Digital Experience Monitoring platform.

Monitor real users, automate critical journeys, supervise APIs and SaaS applications, and unify signals with AI to detect real incidents faster and reduce noise.

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360° Monitoring: From Real-User Experience to Proactive Synthetics

Gain a complete, end-to-end view of your digital performance. Understand precisely how your customers interact with your services through Real User Monitoring (RUM), capturing every journey and identifying real-world frustrations. Complement this with the proactive, 24/7 vigilance of Synthetic Transaction Monitoring (STM) to detect issues with critical user paths before they impact your audience. By combining these insights, our Unified Monitoring platform gives you a single, powerful dashboard to correlate data, reduce mean time to resolution (MTTR), and master your entire user experience.

Cloud Performance & Digital Sustainability

Ensure your cloud infrastructure is both powerful and responsible. Before, during, and after your migration, our Load Testing solutions guarantee your applications can scale to meet peak demand without compromising performance. We provide expert guidance to de-risk and accelerate your Move to Cloud strategy, ensuring a seamless transition. Beyond pure performance, we empower you to embrace digital sobriety. With Ekara Green, you can measure, analyze, and reduce the environmental footprint of your services, aligning your technological goals with your commitment to sustainability.

Universal Monitoring: Any Application, Any Device

Break down monitoring silos and gain total visibility across your entire application portfolio. In a world of diverse technologies and platforms, our Universal Service Monitoring provides a single, consistent solution to measure performance everywhere. From standard web apps and APIs to complex, custom-built enterprise software, we ensure you have a clear view of the user experience. Monitor performance across desktops, mobile devices, and specialized endpoints to guarantee a flawless digital experience for every user, no matter how they connect.

Comprehensive Monitoring for Thick Client Applications

Many of your most critical business operations rely on desktop or thick client applications (e.g., SAP GUI, Oracle Forms, .exe). Monitoring their performance presents a unique challenge that web-centric tools cannot solve. Our Thick Client monitoring services are specifically designed to measure the end-to-end performance of these essential enterprise applications. We track real user interactions, from login to critical business transactions, measuring click-to-display times to ensure optimal productivity and identify whether bottlenecks originate from the end-user’s workstation, the network, or the back-end infrastructure.

Dashboard

Focus on what matters. Take action instantly

  • Real-time insights with fully customizable dashboards
  • Detailed performance analysis by country and device
  • Synthetic monitoring of user transactions
  • Smart alert system with personalized notifications
  • Real User Monitoring (agent-based and agentless)

Measurable benefits

Turn the user experience into tangible results

Tangible results that directly impact your business, with clear metrics and measurable performance.

60% fewer critical failures


60% fewer critical failures thanks to intelligent monitoring that significantly boosts digital service availability.

53% of mobile visits are abandoned


Pages that load in over 3 seconds lose users — speed is key to retention.

76% of consumers will abandon a brand


76% of consumers will abandon a brand after a poor digital experience, highlighting the importance of a high-quality online journey.

+8% increase in conversion rate


An average 8% increase in conversion rate on retail e-commerce sites for just a 0.1-second improvement in load time — proving the direct impact of speed on revenue.

90% reduction in average incident resolution time (MTTR)


Observed thanks to AI-assisted observability, reducing troubleshooting time from several hours to just a few minutes.

$9,000 lost per minute of downtime


$9,000 is the average cost of IT downtime per minute for a company — clear proof that every service interruption has a major financial impact.

Real Life Results & Revenue

Ekara supports large enterprises in the continuous improvement of digital experience, delivering measurable results in performance, cost efficiency, and user satisfaction.

reduction in incident resolution time, thanks to AI-assisted observability
0 %
reduction in IT escalation costs
- 0 %
customer satisfaction
+ %
increase in conversion rate
+ 0 %

Incident Guard

AI-driven intelligent incident triage

Our artificial intelligence intelligently filters alerts to retain only truly relevant incidents, freeing you from noise and enhancing monitoring quality.

AI-powered incident triage

Ekara Incident Guard automatically classifies alerts based on relevance, reducing false positives and allowing your teams to focus on incidents with high user impact.

Detection of recurring patterns

Thanks to trend analysis, Ekara’s AI identifies recurring incidents related to application changes or regional differences, making it easier to update scripts.

Reliable KPIs and streamlined dashboards

Our AI establishes correlations between different indicators to quickly identify the root causes of performance issues.

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How our AI works

1
Data Collection

Continuous synthetic monitoring to collect alerts and incidents in context.

2
AI-assisted analysis

Each incident is analyzed and compared to existing models for accurate qualification.

3
Detection of misleading alerts

The AI suggests automatic classifications, validated by your experts, to enrich the knowledge base.

4
Actionable alerts

Only incidents identified as impactful are escalated, ensuring greater operational efficiency.

Customer reviews

Monia KACED
Head of Web & CRS POLO PIERRE & VACANCES – CENTER PARCS GROUP
☆ ☆ ☆ ☆ ☆

Within the PVCP Group, Ekara by ip-label has been one of our main monitoring tools for our production sites for several years. The scenarios we have set up reflect the most common user journeys, allowing us to quickly detect any anomalies that could disrupt bookings on our websites. These scenarios ensure a smooth user experience! We are delighted with the results achieved and with the strong relationship we have built with the ip-label teams.

Implementation & deployment

Total flexibility: Ekara adapts to your environment.

Private Platform

On-premise + self-hosted offers a compromise for organizations seeking the best of both worlds.
Complete control of data and infrastructure
Flexible on-premise and private cloud deployment
Advanced integration with the internal information system
Synthetic monitoring + RUM + real-device mobile monitoring

On-premise

For organizations with stringent requirements in security, privacy, or data sovereignty.
100% internally hosted data
Completely independent from the cloud
Full customization and unrestricted API access
Suitable for sensitive and regulated environments

SaaS

Ideal for businesses seeking a turnkey solution that is fast to deploy and highly scalable.
Instant deployment with no infrastructure required
Automatic updates and support included
Access to the global network of cloud robots
Ready-to-use web, mobile, and RUM monitoring

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Resources FAQ

Find the right content faster: guides, comparisons, use cases, webinars and templates. Search the FAQ or browse by topic.

Where should I start in the resources library?

Start with a high-level overview (Digital Experience Monitoring), then choose the track that matches your goal: proving user impact (RUM), detecting incidents proactively (Synthetic), monitoring APIs, or unifying signals.

Browse all resources Learn RUM basics

What types of resources are available?

You can find practical guides, comparisons, use cases, webinars, product pages, templates and position papers to support decision-making and implementation.

Explore the library

RUM vs Synthetic Monitoring: which one should I use?

Use RUM to measure real-user experience and business impact. Use Synthetic to proactively test critical journeys 24/7, even without traffic. The best practice is combining both for confirmation and prioritization.

Read the comparison See Unified Monitoring

What’s the difference between monitoring and observability?

Monitoring focuses on tracking known signals and thresholds. Observability helps investigate unknown issues by correlating telemetry. For digital experience, combining real-user signals with synthetic journeys is often the fastest path to understanding impact and validating incidents.

Explore the platform

How do I build my first end-to-end monitoring journey?

Start with one critical journey (login, search, checkout). Define success criteria, add checkpoints per step, then set alerting based on availability and timings. No-code journey scripting accelerates creation and maintenance.

No-code journey scripting Synthetic Monitoring

How can I monitor an API with authentication?

Model the authentication step (token/session), chain requests, and track timings per step (p95/p99). This helps identify whether the slowdown comes from auth, a specific endpoint, or upstream dependencies.

API Monitoring

How do you quantify the business impact of performance?

Use real-user percentiles (p75) and segment by device/market. Connect key UX metrics (LCP/INP), error rates, and journey completion to conversions and revenue to prioritize what drives outcomes.

RUM (Core Web Vitals)

Which KPIs should I track for digital experience?

Track availability, journey success rate, p75 performance (web vitals), error rate, API p95 latency, and MTTR. Use Unified Monitoring to connect user impact with incident signals.

Unified Monitoring

Do you have resources about security, governance and private agents?

Yes—when you need monitoring inside your infrastructure (intranet, VPN, regulated environments), Ekara POD and private agents help meet governance and data residency constraints.

Discover Ekara POD

Request a demo Browse all resources