Use case: public sector
Monitor the Digital Experience
of Public Sector Services
A modern platform to ensure reliable, fast, and GDPR-compliant digital services — for citizens and government employees alike.
How Ekara Enhances the Digital Experience
of Public Sector Services
Public digital services rely on a complex ecosystem of technologies, suppliers, and mission-critical workflows. Ekara provides a unified, user-centric, continuous view of digital performance across the entire environment.
Instant Detection
Identify slowdowns, outages, and degradations in real time.
Technical + UX Insights
Correlate technical metrics with real user experience.
Stronger Collaboration
Align IT teams, service providers, and leadership.
Citizen Experience First
Deliver smooth, reliable digital journeys for all users.
Security & Compliance: A Public Sector Priority
Trust, sovereignty, and regulatory compliance are essential pillars for government digital services. Ekara ensures all monitoring activities respect European security and confidentiality standards.
Full GDPR Compliance
All monitoring data is securely stored within the European Union.
Flexible Deployment
- On-premise (self-hosted)
- Private / Hybrid robot
- Real User Monitoring (Browser Agent)
Non-intrusive
No code changes required, no exposure of sensitive data.
Secure & Sovereign Monitoring
Public institutions can safely monitor their digital ecosystem while meeting the highest security, confidentiality, and sovereignty requirements.
Case Study: Delivering a Satisfying Citizen Digital Experience
Context
A European public organization struggled with frequent complaints and lacked visibility on the real causes of performance degradation. Technical monitoring was not enough to explain user frustration.
Ekara’s Solution
Ekara deployed continuous synthetic monitoring to simulate critical user journeys. Automated service quality reports brought full transparency and accountability.
Results
- Unified view of digital performance
- Smoother communication between IT and service providers
- User-centric decision making at leadership level
- Ranked among top performers in digital readiness (NRI)
Case Study: Scaling Up a Nationwide Online Public Service
Context
A government agency operating a central digital platform for millions of users needed to ensure consistent performance, even during peaks of activity.
Ekara’s Solution
Continuous synthetic monitoring, proactive alerting, load testing, cloud migration recommendations, and validation of platform capacity.
Results
- 99.9% availability on critical services
- 40% fewer user-reported incidents
- 25% reduction in resolution time
- 50% additional peak capacity validated
- 30% faster response times on key journeys
Ekara: A Trusted Partner for Public Sector Digital Excellence
Monitor, improve, and transform the digital experience across your public services. Ekara ensures smooth, sovereign, and citizen-centric digital interactions.
Discover Ekara’s Role in Government Digital Transformation →