Our company
About company
Foundation
Founded in 2001, ip-label is a simplified joint-stock company (SAS) headquartered in La Garenne-Colombes (92), France. ip-label operates in several European countries and beyond, with offices and projects across Europe, Africa, Asia, and the UK.
Vision, mission & leadership

Mission
Helping businesses manage and optimize the performance of their critical applications by focusing on the end-user to boost availability, responsiveness, and productivity.

Leadership
Ekara, our flagship product, embodies this ambition: a hybrid Digital Experience Monitoring (DEM) platform—both synthetic and passive—that leverages AI to deliver a proactive and predictive user experience.

Testimony
“Ekara Studio makes user experience measurement accessible to non-technical users. With Ekara, our ambition is to become the European leader in Digital Experience Monitoring.” — Philippe Borfiga, Co-President
Two leaders in the field of IT and digital services
Philippe Borfiga and Pierre Montcel bring over 20 years of combined experience in American and French digital service companies. They have held various executive roles, contributing to service development, strategic repositioning, digital transformation, and business solution–oriented organizational models. The two have worked together for several years at EDS (Electronic Data Systems), prior to its transition into DXC Technology.
“ip-label is positioned in a promising market with its product Ekara, which is both innovative and competitive,” says Philippe Borfiga, Co-President of ip-label. “The technical platform and the expertise of our teams are true competitive advantages. Ekara Studio makes user experience measurement accessible to non-technical profiles. With Ekara, our ambition is to become the European leader in Digital Experience Monitoring (DEM).”
“With the ip-label group, we aim to develop a Premium Service approach to maximize the value delivered to various professional profiles within organizations,” adds Pierre Montcel, Co-President of ip-label. “Backed by French and European financial partners, we are excited to drive ip-label’s ambitions and meet the challenges of tomorrow’s digital transformation. Our goal is to make it a benchmark in French technology.”
Ekara
Presentation
Ekara is a hybrid platform combining Synthetic Monitoring (bots) and Real User Monitoring, with intuitive dashboards, smart alerts, and in-depth visualization of the user experience.
Key differentiators
100% European hosting, with native GDPR compliance
Monitoring on real mobile devices (iOS and Android)
Proactive incident detection, AI-driven alerting, noise reduction
Tangible outcomes
+38% conversion rate
–60% incident resolution time
+45% customer satisfaction
Service Offers
Audit & Consulting
Performance analysis, diagnotics, load testing, support for digital transformation
Training & support
Training programs, webinars, white papers, technical support and media centers
Quality Commitment
ISO 9001 certified, GDPR compliance, adherence to standards and corporate social responsibility (CSR)