Ekara Pod Hardware-Based Synthetic Monitoring
Real-Time Device Fleet Monitoring: Validate User Experience on Actual Hardware
Most fleet tools only check if devices are online. Ekara Pod goes further: it physically interacts with your Kiosks, POS, and Zebra handhelds to detect blind spot outages. Get visual proofs of failures and unify SLAs/XLAs across your physical fleet.
+30 IT leaders have already downloaded it
Get a demo See Retail & Logistics casesThe “Green Light” trap
Your server says “Available” — but can customers actually scan & pay?
Go / No-Go
Pre-opening validation
Latency
Scan-to-action time
Evidence
Screenshot on failure
Position Paper: Ekara Pod – Universal Automation
Discover how to measure real user experience, anywhere and without constraints.
This position paper explains how to monitor user experience across any type of device, including secure and complex environments. The presented solution operates without code and without relying on the operating system, providing reliable and continuous visibility into the real performance as perceived by users.
See Ekara Pod in action
Watch the Universal UI Test robot validate a real user journey on a physical device in under 2 minutes.
Proof
Real-world outcomes on real devices
Teams adopt Ekara Pod to eliminate edge blind spots, shorten incident loops, and reduce MTTR with visual evidence and journey-level availability.
MTTR −42% after adding visual proofs on device journeys
“Our dashboards were green, yet stores were blocked at checkout. With Ekara Pod we finally get Go/No-Go answers on the physical terminals, plus screenshots to route incidents to the right team. We cut the back-and-forth and reduced MTTR significantly.”
Customer Name
Head of Operations • Retail / Logistics
Quick picks
Start with the 3 outcomes teams monitor device fleets for
Search intent around best tools for real-time device fleet monitoring clusters into availability that’s real, performance at the edge, and visual proof for fast triage. Jump to the section that matches your need—or use all three to eliminate blind spots.
Know if devices actually work (not just online)
Replace “green dashboards” with Go/No-Go checks on real devices: can the kiosk load, can the POS scan, can the validator accept a ticket?
- Go/No-Go user-journey validation
- Failures by device model / OS / site
- Release & configuration regression signals
Measure edge latency where customers feel it
Monitor scan-to-action and workflow latency on the device itself—under real network, load, and hardware conditions (not lab emulators).
- Checkout / scan confirmation latency
- Local network & endpoint breakdown
- Device wear & peripheral impact signals
Get visual evidence to reduce MTTR
When a journey fails, capture screenshot/video proof and attach it to the alert. No more “cannot reproduce”—triage starts with facts.
- Screenshot on failure + step context
- Cohort impact (site/device/OS/version)
- Routing to the right owner (IT/Ops vs app vs backend)
Not sure where to start?
Start with 1–2 critical journeys per device type (kiosk, POS, handheld) and monitor Go/No-Go + latency + visual proof.
Why standard tools fail
Why standard fleet monitoring tools are not enough
Most fleet monitoring stacks report uptime (online/offline) — not true availability (can users complete the workflow on the device?). That gap creates costly blind spots at the edge.
Core distinction
Uptime ≠ availability
Uptime answers “is the device online?”. Availability answers “can someone actually complete the critical action?” Real-time fleet monitoring should measure availability on real hardware—because that’s what impacts revenue and operations.
Uptime (green)
Device reachable
- Online / heartbeat OK
- CPU/memory looks normal
- Backend responds
Availability (red)
Journey broken
- Scanner doesn’t read
- Payment UI freezes
- Ticket validation loops
If you only monitor uptime, you’ll miss the incidents that customers feel most. Measure journey outcomes at the edge.
Reality check
Your fleet is “up” — but is it actually usable?
Most tools measure uptime. Ekara Pod measures real availability — the ability for a customer or operator to complete a critical action on the device.
Standard fleet tools
What dashboards usually tell you
- Device is powered on and reachable
- App process is running
- Backend APIs respond correctly
- Status lights stay green
What still happens
Customers queue, scans fail, payments freeze — while monitoring says everything is fine.
Ekara Pod
What real availability looks like
- Can the kiosk load the checkout screen?
- Does the scanner actually read a barcode?
- Is the action confirmed within SLA latency?
- Is there visual proof when it fails?
What you get
Clear Go / No-Go signals, visual evidence, and instant routing to the right team.
Ekara Pod – The Universal UI Testing Tool for All Environments
QA teams, as well as CIOs and CTOs, face a major challenge: testing an ever-growing range of devices in environments with strict technical and security constraints. Current tools are often too complex, limited, or incompatible with real-world conditions.
Ekara Pod changes the game. It’s the universal UI testing tool designed for modern digital infrastructures.
Ekara Pod
The best tool for synthetic monitoring on real devices
Ekara Pod combines a physical hardware probe with journey scripting to validate real user actions on kiosks, POS, and handheld terminals—continuously, with visual evidence.
Test on kiosks, POS, Zebra, validators—no emulators
Validate the workflow where it actually happens: on the device itself, with its real OS, peripherals, and edge network conditions. Catch failures that uptime checks will never see.
Screenshot/video evidence to kill “can’t reproduce”
When a journey fails, you get proof (screenshot, step, timestamp) so triage starts with facts. Route incidents to the right owner (IT/Ops vs app vs backend) in minutes.
Unify KPIs across the entire physical fleet
Track Go/No-Go, latency, and journey success over time, per site/device cohort, to manage operational reliability with consistent, comparable metrics.
Replaces
manual spot-checks
Complements
MDM / APM / backend
Delivers
proof + real availability
Why Ekara Pod Is the Universal Testing Tool
Compatibility with All Types of Devices
Smartphones (Android, iOS)
Smart TVs & consoles
Industrial terminals & Zebra equipment
Point-of-sale (POS) systems, kiosks, medical devices, etc.
Full Multi-OS Support
Works with Windows, macOS, Linux, Android, iOS, HarmonyOS, ChromeOS, and more.
No Software Changes Required
Plug in, configure, and test — no root, no software installation, no interference.
Suitable for Secure Environments
Compatible with:
Locked systems (via GPO)
Non-rooted devices
Protected applications (e.g., “Flag Secure”)
Use cases
Key use cases for real-time device fleet monitoring
These scenarios capture the highest-intent queries (retail, logistics, transport) and show what “real availability” means in practice: Go/No-Go validation, edge latency, and visual proof.
Retail
Retail & POS
Prevent checkout queues with Go/No-Go validation
Validate the flow before opening: scan item → total → payment → receipt. Detect “green light” outages where the device is online but the customer can’t pay.
- Pre-opening checks per store / lane
- Latency thresholds for scan-to-payment
- Screenshot proof for instant triage
Logistics
Logistics & Warehouse
Monitor Zebra handheld workflows where seconds matter
Detect latency between scan → sync confirmation under real Wi-Fi and device conditions. Catch edge drift (network, device wear, configuration changes) before shipping delays explode.
- Scan-to-confirmation latency (SLA)
- Breakdowns by site / device model / OS
- Visual proofs to end “can’t reproduce”
Transport
Public transport
Ensure ticket validation works at peak hours
Validate the end-to-end action on real devices: tap → verify → accept. Detect on-site failures before passenger flow is impacted.
- Peak-hour journey checks with alert routing
- Latency + acceptance rate over time
- Evidence screenshots for incident playbooks
Industry
Industrial
Validate operator workflows on HMIs and edge stations
When availability depends on physical interfaces, uptime checks aren’t enough. Validate the critical action paths on real devices and capture evidence when the UI fails.
- Go/No-Go checks for operator tasks
- Edge latency + local dependency breakdowns
- Governed telemetry (sampling, retention)
How it works
From real device to actionable alert
Ekara Pod validates real user actions on physical devices, then turns failures into clear evidence and fast decisions.
Deploy the Pod
Install a physical Ekara Pod next to the real device (kiosk, POS, scanner, validator). No software agent, no emulator.
Script the journey
Define critical actions: scan, tap, validate, confirm. Each step mirrors what a real user or operator does.
Monitor continuously
Journeys run 24/7 or on schedule, under real network and hardware conditions. Latency and success are measured end-to-end.
Alert with proof
On failure, you receive screenshots, timestamps, and context. Alerts are routed to the right team with no ambiguity.
Governance & Security
Built for secure, compliant, real-device monitoring
Ekara Pod is designed for environments where security, auditability and data residency matter. Real hardware monitoring doesn't mean compromising governance.
Privacy by design
Ekara Pod does not install agents on devices and does not access personal data. Screenshots include only what is visible to the end user.
- PII-safe screenshots
- Redaction & masking rules
- Role-based data access
Security & auditability
Every test, failure and screenshot is recorded with timestamps, pod identity, and test versioning — enabling full traceability.
- Signed execution logs
- Encrypted transport
- Audit-friendly evidence
Data residency options (EU/US)
Choose between EU and US regions depending on your regulatory needs. Data never leaves the selected region.
- Region-locked storage
- Access logs & transparency
- Retention control per journey
Stop Guessing.
Start Validating.
Your devices are the front line of your operations. Make sure they work exactly as your users expect — every scan, every tap, every validation.
Ekara Pod verifies real-world performance on actual hardware: kiosks, POS, Zebra scanners, validators, HMIs & more.
Why Do Teams Adopt Ekara Pod?
Ekara Pod enables QA, production, and monitoring teams to:
- Accelerate testing cycles, even on legacy or restricted systems
- Reduce implementation and operational monitoring costs
- Gain complete visibility of devices, including hard-to-access ones
- Collect user experience metrics to understand real user frustrations
UI Test Automation:
Simple Yet Powerful
Unlike other solutions, Ekara Pod provides true interface automation without code injection or disruption:
- No artificial DOM injection
- Real load times and user flows, with no tool-related overhead
- Supports SIM operations, NFC, barcode scanners, etc.
- Works where traditional synthetic monitoring fails
Plug and Test — It’s That Simple
Designed for organizations requiring precision, security, and speed, this universal UI testing tool makes even the most complex and secure digital environments testable.
Key Features:
- UI automation across all types of devices
- Realistic user experience testing
- Full compatibility with apps and hardware
- No more blind spots
FAQs – About Ekara Pod, the Universal UI Testing Tool
It supports all OSs and device types without requiring software modifications, providing a complete solution.
Yes. Ekara Pod is designed for highly secure systems, including isolated environments or those locked via GPO.
No. Ekara Pod works on standard devices without rooting or jailbreaking.
Almost all: smartphones, POS terminals, medical equipment, industrial devices, smart TVs, and more.
No. No software is needed — Ekara Pod operates externally.
Absolutely. It supports SIM operations, NFC, barcode scanning, and more.
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