Ekara Customer Success Team
Ekara CST: Our support service here to help you!
Our Customer Success Team (CST) is committed to helping you get the most out of your Ekara solution. Whether you need quick answers, in-depth training, or expert on-site assistance, we are here to support you at every step.
Our Missions at a Glance
Support
- Technical assistance for Ekara users
- Multiple support levels available
- Support via ticket and phone
- Optional 24/7 coverage depending on the level
Training
- Free Discovery training
- Multiple advanced paid courses
- Access to Ekara Academy
- Hands-on and practical sessions
On-Site Expertise
- Expert staff assigned to short- or long-term projects
- On-site or remote assistance
- Tailored expertise
- Flexible engagement models
Our CST Focuses on You
Our multi-level customer service system is designed to provide clients with the support best suited to their needs.
We ensure an optimal and evolving customer experience.
Availability & Contact
Support hours:
Monday to Thursday: 8 AM – 7 PM (Paris time)
Friday: 8 AM – 5 PM (Paris time)