Ekara Cloud: Your SaaS Monitoring Tool for User Experience

Ekara Cloud is an all-in-one, fully managed SaaS monitoring tool designed to give you unparalleled visibility into your digital experience. Delivered as a comprehensive, cloud-based platform, Ekara Cloud is managed by ip-label, freeing you from the complexities of infrastructure so you can focus on what matters: delivering a perfect user experience. 

What’s included in the Ekara Cloud SaaS Platform?

Ekara Cloud is a complete set of integrated services for collecting, interpreting, and acting on your Digital Experience Monitoring (DEM) data. Your subscription includes: 

  • Ekara Portal: a 24/7 web portal for expert diagnostics, detailed analytics, configuration of real-time alerting via SMS or other preferred notification channels, and automated reporting. 
  • Ekara Connect: a full suite of web services methods for seamlessly integrating Ekara with your other IT systems. 
  • Ekara On-Call: a mobile app that provides instant alerts, ensuring you’re notified of incidents on the go. 
  • Comprehensive Documentation: access to Ekara documentation to guide you every step of the way. 

What needs does our SaaS Monitoring Tool Address?

Ekara’s SaaS end-user monitoring tool is ideal for organizations that want to: 

  • Fill Observability Gaps: Complement existing observability tools by providing deep, user-centric experience data. 
  • Gain Independent Insights: an unbiased, third-party provider of your front-end monitoring system and key performance indicators (KPIs). 
  • Ensure Flexibility: Benefit from highly configurable robots and reporting, with expert support and consulting available on demand. 
  • Reduce IT Burden: Avoid the time, cost, and complexity of installing, updating, and maintaining a front-end monitoring system. 

Ekara Cloud: The Simplicity and Power of a Managed SaaS Solution

Ekara Cloud simplifies your monitoring while providing maximum coverage and flexibility. 

Scope & Coverage

Ekara monitors any application in any environment. Ekara’s standard solution covers mobile apps and any application delivered on the internet, intranet, and extranet.

Customization & Control

You retain full control to configure robots, set precise thresholds, and customize alerting to fit your exact needs. Optional support packages, training, and consulting are available to assist with the most complex requirements.

Effortless Management & Updates

ip-label handles software updates, regularly releasing new versions ip-label manages the entire Ekara monitoring system (robots, metrology network, user interfaces, back-end services, collector, Kafka event streaming platform, databases) so you don't have to. ip-label proactively monitors and maintains the platform's operation to ensure a smooth, uninterrupted service for you.

Key Benefits of the Ekara SaaS Monitoring Tool

  • No Infrastructure Overhead: Eliminate the need to invest in and maintain expensive hardware or software. 
  • Automatic Updates: Always use the latest version of Ekara without lifting a finger. 
  • Seamless Integration: Easily bridge with your internal IT systems, including identity providers (Azure AD, Okta), ticketing systems (ServiceNow, Jira), and IT monitoring solutions (Centreon, Zabbix). 
  • Expert Support: Professional support and consulting packages to ensure your success. 
  • No Infrastructure Overhead: Eliminate the need to invest in and maintain expensive hardware or software. 
  • Automatic Updates: Always use the latest version of Ekara without lifting a finger. 
  • Seamless Integration: Easily bridge with your internal IT systems, including identity providers (Azure AD, Okta), ticketing systems (ServiceNow, Jira), and IT monitoring solutions (Centreon, Zabbix). 
  • Expert Support: Professional support and consulting packages to ensure your success. 
  • Ekara Cloud (SaaS): ip-label manages the robots in its global metrology network and the central solution (Ekara Central). 
  • Hybrid cloud monitoring: customers install and manage their own robots, which then connect to Ekara Central (operated by ip-label in the cloud) for monitoring administration and database functions. 
  • Ekara Cloud (SaaS) → Best if you want a fully managed service with zero infrastructure to maintain. ip-label maintains both the robots and Ekara Central. 
  • Hybrid deployment → Ideal if you want control over your own measurement robots (where and how they run), but prefer ip-label to manage storage, databases, and administration in the cloud. 
  • Self-Hosted (on-premises) → Suitable if strict compliance or security policies require that all monitoring infrastructure (robots + central components) be hosted entirely within your own IT environment.