<?xml version="1.0" encoding="UTF-8"?>
<!--generator='jetpack-16.5-a.1'-->
<!--Jetpack_Sitemap_Buffer_News_XMLWriter-->
<?xml-stylesheet type="text/xsl" href="//ip-label.com/news-sitemap.xsl"?>
<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:news="http://www.google.com/schemas/sitemap-news/0.9" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9 http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd">
 <url>
  <loc>https://ip-label.com/from-ivr-to-the-agents-screen-monitoring-the-complete-helpline-journey/</loc>
  <lastmod>2026-11-12T15:26:58Z</lastmod>
  <news:news>
   <news:publication>
    <news:name>Ekara by ip-label</news:name>
    <news:language>en</news:language>
   </news:publication>
   <news:title>From IVR to the agent’s screen: monitoring the complete helpline journey</news:title>
   <news:publication_date>2026-11-12T15:21:07Z</news:publication_date>
   <news:genres>Blog</news:genres>
  </news:news>
 </url>
 <url>
  <loc>https://ip-label.com/fr/du-serveur-vocal-interactif-svi-a-lecran-du-conseiller-superviser-lensemble-du-parcours-dassistance-telephonique/</loc>
  <lastmod>2026-11-12T15:37:44Z</lastmod>
  <news:news>
   <news:publication>
    <news:name>Ekara by ip-label</news:name>
    <news:language>en</news:language>
   </news:publication>
   <news:title>Du serveur vocal interactif (SVI) à l’écran du conseiller : superviser l’ensemble du parcours d’assistance téléphonique</news:title>
   <news:publication_date>2026-11-12T15:21:07Z</news:publication_date>
   <news:genres>Blog</news:genres>
  </news:news>
 </url>
</urlset>